Refund for cancelled flight AL 284
Hi Aerolume team,
My flight AL 284 on 12 September was cancelled...
Flight gone wrong? Let Alex chase it.
Tell Alex what went wrong with your flight. Onestop takes care of the emails, follow-ups and complaints, and nothing goes out without your OK.
You're on the waitlist.
Thanks for signing up. We'll be in touch at . We're letting people into the Onestop beta in small groups, starting with flight disruptions.
Private beta · Flight disruptions first
See how Onestop works
One cancelled flight, and everything Alex does about it.
With sound and captions. It never plays until you press play.
How it works
One chat. Alex does the chasing.
Just tell Alex. Review it. Say "Send it".
Tell Alex what happened, in your own words. Alex writes the email to the airline with your flight, booking and refund details, and shows it to you first. Nothing goes out until you say so.
Aerolume cancelled my flight and the refund still hasn't come 😤
Ugh, sorry. Let's get it back.
Please. They were quick enough taking my money.
Here's the email. Look good?
Refund for cancelled flight AL 284
Hi Aerolume team,
My flight AL 284 on 12 September was cancelled...
Send it
Call
Alex keeps chasing
No reply? Alex follows up. If the airline still goes quiet, Alex calls them for you and comes back with a case number and what they promised.
Three days and no reply. Can you call them?
Done. Here's how it went.
Escalated to the refunds team
Case numberAL-55193
Reply promisedWithin 7 days
If they don't reply in 7 days, I'll file an official complaint.
Message Alex
Complaint form
When it's time, it escalates
When the airline runs out of chances, Alex fills in the official complaint form from your emails and call notes, then stops and asks for your OK before anything is submitted. You can take control or stop at any moment.
Air Passenger ComplaintsOfficial complaint form · Consumer protection for air travellers
Complaint filed.
Reference APC-20419 · Air Passenger Complaints
Post on X
It even goes public
Still nothing? Alex can draft a post on X that tags the airline. You read every word before it goes out.
Still nothing from Aerolume. Want to post about it on X?
Yes. Tag them.
Here's the post. Look good?
@AerolumeAir my flight AL 284 was cancelled on 12 Sep. An email, a phone call and a formal complaint later, I'm still waiting for my SGD 486.20 refund.
Post it
You stay in control
- You approve every send.Emails, complaint forms and posts wait for your OK.
- You can see every step.Every email, call and form shows up in your chat with Alex.
- You can stop anytime.Take control of the browser, or stop Alex, whenever you like.
Onestop is a consumer assistant, not a law firm. We can't promise a refund, but we'll make sure your case doesn't go quiet.
Questions
What is the Onestop beta?
An early, private version of Onestop for flight problems. You chat with Alex, Onestop's assistant, about what went wrong, and Alex handles the emails, follow-ups, calls and complaints, with your OK at each step.
Who can join?
Anyone can join the waitlist. We're letting people in in small groups, starting with flight disruptions.
Does it cost anything?
Joining the waitlist is free. All we ask for is your email address.
What happens after I join?
You'll see "You're on the waitlist" straight away and get a short confirmation email from us. When your invite is ready, we'll email you at the same address.
Which flight problems does it cover?
For now, flight disruptions: cancellations, delays, denied boarding and refunds that never showed up. Everything else is coming later.
Will Alex send anything without me?
No. Emails, complaint forms and posts wait for your OK, and you can stop Alex or take control at any time.
Is Onestop a law firm?
No. Onestop is a consumer assistant, not a law firm, and it doesn't give legal advice. We can't promise a refund, but we'll make sure your case doesn't go quiet.
How do I get off the list?
Reply to any email from us or write to complaints.onestop@gmail.com, and we'll remove your address.
Flights go wrong.
Tell Alex.
Join the private beta for flight disruptions.
You're on the waitlist.
Thanks for signing up. We'll be in touch at . We're letting people into the Onestop beta in small groups, starting with flight disruptions.